cant make payment

[kadman]

i had pre authorized worked fine 1 kids phone says its on hold till payment i go to pay it says payment cant be processed at this time its been 2 days 

using master card yes its good and not maxed out 

help pls thanks

[Pingu]

I would try a different card if you have one. I found that payments may fail even with the same Mastercard/visa country combination 

[Priority]

@kadman Sometimes it also has to do with the Postal Code/Billing Address.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Postal-Code-Issue/td-p/1040097

[Handy1]

@kadman  Wait a full hour and try again incognito private mode . Or try the APP instead 

[Priority]

'Add Funds with Credit or Debit Card'
https://myaccount.publicmobile.ca/en/account/payment/funds/card

[kadman]

i guess its master card i used visa worked