cant log in

[Grover12]

no my account was not parked  phone still working but cant log in to pay next bill and will not let me change password any one have any ideas

[esjliv]

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@Grover12 wrote:

no my account was not parked  phone still working but cant log in to pay next bill and will not let me change password any one have any ideas

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@Grover12  - if you had too many failed login attempts, you likely temporarily locked up your account. Wait 15+ minutes to try again. And when you do try (or do the Forgot your password method) again open a tab in incognito mode.

If still issues, contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Contact Public Mobile Representatives (CSA) by submitting a message(ticket) to them here: 

Private Message to Public Mobile Customer Support Agents (CSA)

[Grover12]

darlicious i was just worried about losing my phone number but 611 will work to pay my bill thank you for the help

[darlicious · Accepted solution]

@Grover12 

Are you signed up for autopay? Or do you normally top up your account with a different card or pm payment vouchers? You can also make payments by calling 611 from your phone or 1 855 4PUBLIC and entering your 10 digit phone number.

If you want to make a payment with your card on file via the 611/IVR system you need to know your 4 digit account pin #. However you can top your account with pm vouchers via 611 without needing the account pin #. Once connected press (1) and (1) again and enter the 12 digit pin #. You will recieve a verbal confirmation of a successful payment followed by a confirmation text from 611.

If making a payment to prevent account suspension isn't an urgent necessity then contact customer support. Put "password reset" in subject line and leave a detailed message. Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

To pre-verify your account, provide your full name, address, your email, phone # and 4-digit account PIN#.