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cant log in to my account

Great Neighbour / Super Voisin

I am able to request and get a change of password and it still wont let me into my account. I need to get a service ticket to have someone reset my account


Mayor / Maire


What do you mean by reset your account?

If you can got your password changed then the 2FA code will be sent to your email to access your account.


What are you trying to do in your account?

Mayor / Maire



What error did you get?


First try login again with the latest password using Incognito Mode


if still  does not work, PM support will be your friend then, please open ticket with them


1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link:

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there