cant add voucher !!!!!!

[taylormorris458]

I bought 2 vouchers today a $40.00 one and a $10.00 one i added the $40.00 one fine then when i tried adding the $10.00 one it keeps telling me that it is invailed then ends the phone call need my phone to work!!!!!!!!!!!!!!!!!!!!

[ChuckYeah]

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@CS_Agent wrote:

Hello @taylormorris458 ,

Submit a ticket using SIMon on our website regarding your issue and someone will help you as soon as possible!

Thanks for understanding,

Kindly Regards, Daniel-Moderator's Team 

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Perhaps if the @CS_Agent team can help, we should look at a more direct solution than creating a ticket that is expected to take 48 hrs to resolve. Simon is great, but if you're going to initiate service, it should be more personal and direct! 

[jluong9]

If this is still an issue for you or if it happens again just email a moderator a picture of your voucher. They can add it on manually for you.

[CS_Agent]

Hello @taylormorris458 ,

Submit a ticket using SIMon on our website regarding your issue and someone will help you as soon as possible!

Thanks for understanding,

Kindly Regards, Daniel-Moderator's Team 

[totalUser]

Before contacting moderators try to add it from your selfserve

[ChuckYeah]

So the $40 worked fine dialing 611 and the $10 one did not? 

I assume they were from the same vendor and you used the similar 12 digit number from each voucher, is this correct?

[totalUser]

Can you contact the moderators and also give them the screenshot of your 10 Voucher