cant add public mobile number to eversafe ID for 2fa?

[dillydally]

when I log into my public mobile profile I see my public mobile number. 

but when I go into my eversafe ID I cant add my public mobile number because it says my public mobile number is already in use with another account. I dont have another account. 

so I cant turn on 2fa. 

[softech]

@dillydally 

Usually your own number can be used for EverSafe 2FA without issue, do you have Telus service with this phone number?

Have PM CS agent to check, they should be able to manually add it back on the system.   Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗" 
    (if you cannot receive 2FA via SMS, click "Didn't Receive code" or "Resend Code" and choose "Send email" to get 2FA)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there