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cant activate

JonnyPuff
Great Neighbour / Super Voisin

i have everything done, and set up with them. i did a number transfer. but the very last part of the proccess is asking for a code being sent to that number i cant use 

6 REPLIES 6


@JonnyPuff wrote:

No charge should happen until it's fully finished, main complaint 


You 30 days of Public Mobile service won't start until you've successfully activated your new account.

JonnyPuff
Great Neighbour / Super Voisin

No charge should happen until it's fully finished, main complaint 

JonnyPuff
Great Neighbour / Super Voisin

I think I got it. What happened I got to the point where I paid and data and outgoing calls were working I guess but, full activation I couldn't get the code, I number ported and it switched to public mobiles network. I went into network and switched it to my other sim account and got 10000 verifications. Now for full use I guess I wait a little longer. Just don't delete the old SIM until it's fully done. Also check if it switched it's sending it to the right number but wrong sim. 

You need PM ro help

 Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

CS_Agent will reply to your community inbox, check here:

 

https://productioncommunity.publicmobile.ca/t5/notes/privatenote

 

 

JonnyPuff
Great Neighbour / Super Voisin

I did, im stuck on the last bit where of activation, But the network cant text me and i cant go back to change anything

Dunkman
Oracle
Oracle

@JonnyPuff 

Did you download the PM app to finish off the activation?  If you start activation on website, you will need to finish off activation by downloading the app.  

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