cant acivate

[nelyt999]

each time i log in my account to try to finish my activation it says : 

UNE ERREUR S’EST PRODUITE PENDANT LE TRAITEMENT DE VOTRE DEMANDE.

Il pourrait s’agir d’une erreur du système. Veuillez retourner à la page précédente, puis réessayer. (Code d’erreur : XXX)

Essayer de nouveau

when i click try again, it brings me back to the same message.  wow, i dont think i want to have public mobile as my cell phone carrier, it seem impossible to talk to someone in tech supp fast...

[Sansan]

👏👏🤗 thank you! Hope it worked out.  Just give it some time to process.  If no service after completed reboot phone. 

[nelyt999]

thanks, you are good!!

[Sansan]

If you don't have one from a friend or family member to use,  yes I can send you a private message with one as it cannot be posted here. 

You can add it to step 6. If you are not able to then again, submit a ticket so they can add it for you later.

[nelyt999]

great thanks.  i dont have a referal number, do you have one?

[Sansan]

Also don't forget to enter your referral code to get $10 off.

 

 

[Sansan]

Okay, if it's postpaid, that's fine, you can keep your number.You're just going to request transfer on public mobile website.It will automatically send a text message to you  from Telus within  90 minutes asking you, if you want to port.You have to reply.Yes once you do that within a few hours your Telus will close. You have to keep Telus sim in phone to get text.  

Make sure you use your Telus account number and not the emei.

https://www.publicmobile.ca/en/on/get-help/articles/transfer-your-number#:~:text=If%20you%20are%20ne....

[nelyt999]

postpaid.  the link sends me to a screen to send a private message to CS_agent, not a procedure on how to keep my cell phone number

[Sansan]

Okay, that's great. Is it prepaid or a postpaid with Telus? l sent you a link. Click on it and it will tell you how to keep your number.  

Use the chatbot to submit a ticket after if needed.If you are transferring from a Koodo prepaid plan, you will need to select a new number and then send a private message to the below to complete the transfer to Public Mobile.

Or

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[nelyt999]

esim

[nelyt999]

i never tried with the app, i did it with a browser.  ok  i downloaded the app.  ok its working.  but my contract with telus ends on march 8th.   in the pm app i choose my plan, now it wants my credit card, bu where do i tell pm that my plan with telus ends on the 8th?  how do i tell pm that i want the same number?

[Sansan]

Remove the app and download again. Then reboot your phone and see if that helps. Also are you using Sim card or Esim? 

[nelyt999]

and im waiting in front of my computer clicking refresh like an idi... every 5 minutes...

[Sansan]

Only through the public mobile app can you activate.  They generally reply within the hour , but it depends on the volume, which could be a few hours. 

[nelyt999]

i openned a ticket aout 20 minutes ago

[nelyt999]

so i cant talk to someone now?  i have to wait for someone to answer my ticket?  gee..  i have the time now to subscribe, not when my ticket will be answered!  i dont think public mobile is for me then..  i tried activiating on my phone and a computer and its the same thing all over : actvation error, try agin, error try again, etc...

[Sansan]

Are you activating through the app?  There is no live support to talk to just messaging.  Try the chatbot at the bottom right of your screen for further assistance.