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cannot receive one time verification code from CIBC

Rawaz
Great Neighbour / Super Voisin

Hi,

I've been having issues getting a one-time code to use to add a new interac contact.

 

What's strange is that i've had the call/sms come through on this a few months ago. I have a 672 number and I have read that this is a new area code and that it might not work, but it has done so a few times without issue in the past and now it's suddenly stopped? I've tried for 4 hours constantly. Also removed my sim, changed my network settings, reset and updated my phone. nothing! is this a problem with public? should i move to rogers or one of the more established telecoms?  many thanks

16 REPLIES 16

@aalmahdi You can contact CIBC and see if they can send a second factor  verification email instead of a text. Text second factor is not all that secure anyway. If some steals your Crdentials and SIM jacks you youll be in trouble. 

 

 


@aalmahdi wrote:

I am having the same issue!! what should I do ??

#important #Urgent


Does CIBC allow the code to be sent to you using any other method?  Being a TD customer, I can select either text message or phone call. I know that's not a permanent fix, but at least you'd be able to get into your bank account.

@aalmahdi what type of phone do you have?

@aalmahdi  Did you just port in you number? If yes, some banks have security measures in place to protect against simjacking so they will not send out a text for 48 hours if a number has been ported out.

 

Wait for 48 hours to see if that is that is the case.

aalmahdi
Great Neighbour / Super Voisin

Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

 

Thank you


@aalmahdi wrote:

Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

 

Thank you


@aalmahdi   I think the issue might be with CIBC as their verification texts/alerts can suddenly stop.  You might need to ask CIBC why you're not receiving their texts/alerts, or you might need to refresh the alert settings in your CIBC account.


@aalmahdi wrote:

Hello, it has been now one week since I activated my Public Mobile number and still I don't receive verification code from my Bank.

 

Thank you


@aalmahdi  The only thing I can suggest it try to change the number at CIBC to your spouses number or a family member and then back to your PM number to see if that resets it.