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cannot receive one time verification code from CIBC

Rawaz
Great Neighbour / Super Voisin

Hi,

I've been having issues getting a one-time code to use to add a new interac contact.

 

What's strange is that i've had the call/sms come through on this a few months ago. I have a 672 number and I have read that this is a new area code and that it might not work, but it has done so a few times without issue in the past and now it's suddenly stopped? I've tried for 4 hours constantly. Also removed my sim, changed my network settings, reset and updated my phone. nothing! is this a problem with public? should i move to rogers or one of the more established telecoms?  many thanks

16 REPLIES 16

gpixel4
Mayor / Maire

@Rawaz you can try changing your number to a more common area code, if you aren't too worried about keeping your current number.

 

you can do this in your self serve account.

 

change pass,sim,number.jpeg

Staliger
Mayor / Maire

@Rawaz I had problems with 672 code. Change the number to the one with old code like 236 or 604, and no more problems.

Triguy
Mayor / Maire

You could setup a Textnow account and see if you can receive a sms through it.

geopublic
Mayor / Maire

@Rawaz  If has worked in the past then there isn't a reason why it shouldn't work now.

 

Make sure you are not blocking any numbers and also check with your bank to make sure you have supplied the correct number.

Rawaz
Great Neighbour / Super Voisin

thank you, but unfortunately im too invested deep with this number across many platforms and contacts

Rawaz
Great Neighbour / Super Voisin

that's what has got me all confused! I've been on the phone with CIBC for an hour, they're now escalating it to their tech department and putting a note down in case similar calls spring up

Rawaz
Great Neighbour / Super Voisin

thanks for the suggestion, i tried it now however when i try adding it as a number on my account, cibc asks me to verify it with a one-time code 🤣😂

@Rawaz  Check your usage history  if the text is coming in then your device is blocking it. 😭

aalmahdi
Great Neighbour / Super Voisin

I am having the same issue!! what should I do ??

#important #Urgent