cannot receive one time verification code from CIBC

[Rawaz]

Hi,

I've been having issues getting a one-time code to use to add a new interac contact.

What's strange is that i've had the call/sms come through on this a few months ago. I have a 672 number and I have read that this is a new area code and that it might not work, but it has done so a few times without issue in the past and now it's suddenly stopped? I've tried for 4 hours constantly. Also removed my sim, changed my network settings, reset and updated my phone. nothing! is this a problem with public? should i move to rogers or one of the more established telecoms?  many thanks

[gpixel4]

@Rawaz you can try changing your number to a more common area code, if you aren't too worried about keeping your current number.

you can do this in your self serve account.

 

[Staliger]

@Rawaz I had problems with 672 code. Change the number to the one with old code like 236 or 604, and no more problems.

[Triguy]

You could setup a Textnow account and see if you can receive a sms through it.

[geopublic]

@Rawaz  If has worked in the past then there isn't a reason why it shouldn't work now.

Make sure you are not blocking any numbers and also check with your bank to make sure you have supplied the correct number.

[Rawaz]

thank you, but unfortunately im too invested deep with this number across many platforms and contacts

[Rawaz]

that's what has got me all confused! I've been on the phone with CIBC for an hour, they're now escalating it to their tech department and putting a note down in case similar calls spring up

[Rawaz]

thanks for the suggestion, i tried it now however when i try adding it as a number on my account, cibc asks me to verify it with a one-time code 🤣😂

[geopublic]

@Rawaz  Check your usage history  if the text is coming in then your device is blocking it. 😭

[aalmahdi]

I am having the same issue!! what should I do ??

#important #Urgent