cannot receive calls

[vaso]

I have public for couple of weeks now. Cannot receive calls from two telus numbers. any thoughts. thank you.

[hTideGnow]

HI @vaso 

can you receive other inbound calls outside of the 2 Telus numbers?

and those 2 Telus numbers, do you see them on your Usage history on My Account?

If you are certain it was a problem with the 2 numbers only, ask PM to check.  Since they are Telus number, PM can easily escalate with Telus technicians

Please submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  

If any issue with ticket submission, you can  submit by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

[slusagm]

did you port in your number? is the port completed?

[Chalupa_Batman]

---

@vaso wrote:

I have public for couple of weeks now. Cannot receive calls from two telus numbers. any thoughts. thank you.

---

Perhaps it may be something in your settings. I know that with the last few recent updates on IOS it's caused numbers to be blocked. Check your phone blocked numbers and turn off unknown callers and that may help.