06-10-2019 11:47 AM - edited 01-05-2022 05:19 AM
06-10-2019 08:05 PM - edited 06-10-2019 08:06 PM
@bchow wrote:@mtri356Calm down and check the following in order:
(1) Do you have any minutes remaining if not unlimited.
(2) Check your text message as they will msg you if you are out of minutes.
(3) Check self service to see if you need to top up.
(4) If all else failed then contact a MOD below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Enjoy
Good of you to jump in participating. No need to tell someone to calm down.
The limited plans will text with 10 units remaining...not when out.
If they needed to top up then they wouldn't be able to text.
06-10-2019 07:22 PM
@mtri356Calm down and check the following in order:
(1) Do you have any minutes remaining if not unlimited.
(2) Check your text message as they will msg you if you are out of minutes.
(3) Check self service to see if you need to top up.
(4) If all else failed then contact a MOD below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Enjoy
06-10-2019 12:23 PM
@mtri356 wrote:I did not work. I have send private msg to team_mod. Hopefully, they can fix my issue.
Which plan are you on?
06-10-2019 12:18 PM
I did not work. I have send private msg to team_mod. Hopefully, they can fix my issue.
06-10-2019 11:55 AM - edited 06-10-2019 12:03 PM
@mtri356 wrote:I tried several numbers.. including 1 in front.. issue is with phone call only.
Texting is fine.
Edit: @mtri356: If you're on the $10 or $15 plans then maybe you're out of minutes.
Two things to try:
1. Try the lost/stolen feature.
Log in to self-serve. Plan & Add-Ons from top menu. Lost/Stolen Phone from next menu. Suspend Service button. Log out. Wait a few minutes. Log back in and back to Lost/Stolen Phone and Resume Service this time. Log out. Restart phone.
See what happens.
2. Manually add $1 into your account and restart the phone.
06-10-2019 11:52 AM
I tried several numbers.. including 1 in front.. issue is with phone call only.
Texting is fine.
06-10-2019 11:51 AM
@mtri356 wrote:I have canada wide call plan. I cannot make local call. Can someone help?
Is it just one number? Or any "local" number?
Perhaps try with a 1 in front of the 10 digits.