cannot make acall

[Robert46]

everything is working good until today march 22 I called and it says long distance.. I can not make a call now..

[Robert46]

yes I received a call but I cannot make a call

[Robert46]

yes I received a call only, I cannot make a call

[Dunkman · Accepted solution]

@Robert46 

Are you on the $15 plan?  with 100 outgoing minutes?  If so, you likely ran out of minutes.  Check your self service account to see whether you see the 100 minute tracker.  If no tracker, that means you ran out of minutes.  

Are you able to receive calls?  Texts working fine?

[esjliv]

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@Robert46 wrote:

everything is working good until today march 22 I called and it says long distance.. I can not make a call now..

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@Robert46 ,

Does the call complete when you add a 1 in front?

Try

• rebooting your device
• toggling into airplane mode for a few minutes, then back to regular mode.

If still issues, ask the Moderators to check on your account, by clicking the bubble at the bottom, right of your Community screen.

[Triguy]

Try dialing 1 then area code + phone number.  Do you have limited or unlimited minutes ?  If you have limited minutes then check your account and if no minutes appear then they have been used up.  You can purchase an add-on for $5 for 500 minutes.