cannot login on app

[citymk]

for some reason, I cannot login using the app but I am ok using browser 

[citymk]

you are a genius!! that was the exact issue.  I can now login 

thanks

[slusagm · Accepted solution]

On some phone,the keyboard will auto cap the first character even on the password field.  Make sure you click the eye icon to show the password before you submit.

[citymk]

thanks.  I tried reinstalling already 

[hTideGnow]

hi @citymk 

did you try uninstall the app, reboot your phone and reinstall the app?