cannot activate esim

[stanl]

Hi
I just subscribed the mobile plan and scanning qr code cannot activate the esim. I need to transfer number in my current esim to public mobile one. how to do that?

[stanl]

yes, but I didn't receive any phone call

and I called the 844 porting line of Koodo, but it ended without complete the porting

[hTideGnow]

hi @stanl 

so, you requested porting during activation? yes, it is ok to do that.  

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[stanl]

I was told that can be completed while activating from PM app.
Shall request te porting by calling my old carrier or PM?

[hTideGnow]

hi @stanl you retain the old carrier phone number by porting it into PM.  have you requested porting? 

if you requested porting, your old carrier will send you a SMS and you need to reply Yes to approve, have you done that?

[stanl]

I want to retain the number of old carrier. would disabling it lose my old number?

[hTideGnow]

hi @stanl 

the esim should have been installed by the app and hence scanning QR won't work.   Maybe it just not configured properly

you might first make sure the old carrier sim is removed or disabled if it is an esim 

And Go to Settings-> Cellular or sim manager and make sure the Public Mobile esim is there and enabled (or Turn on this line option is enabled) and set as Primary. Then Reset Network Settings. 

If you still need further help,  ask support agent .  You can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage