cancel subscription change

[Peteski1]

Hi.  I'm trying to cancel my upcoming subscription, but I get an error after clicking cancel subscription change.  I have cleared cache, tried using incognito mode, and used a different computer and cellphone.  Is there something else I can try, or maybe get someone with more knowledge to help me out?  Thank you.

[hTideGnow · Accepted solution]

hi @Peteski1 

when the subscription change going to happen? tomorrow?

did you try using PM app?

if you tried everything, you will need to ask PM agent to help.  But if it is tomorrow, it might not have enough time

 submit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage