04-10-2025 03:22 PM
how to cancel service and get my payment back since I haven't started the activation process since I received the SIM card very late.
04-10-2025 03:24 PM
HI @johnif
PM is a prepaid carrier and usually do not provide refund. However, if there is any activation problem and the acocunt not fully setup, they might agree for a full refund. You can submit ticket by direct message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
you would need to submit ticket and discuss with PM directly.
Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
