cancel payment

[arachoh]

hi, we cancel the payment in December but the money keeps going out 

Please answer ASAP

[softech · Accepted solution]

@arachoh 

how did you cancel the payment? did you go to Payment, Manage Subscription, and disable Subscribed there?   Check again, to see if it is still toggled off

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

If so, please open ticket with PM support and ask them to investigate

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened.  CS Agent will reply to you there