can't make phone calls.

[Sam2016]

I have a provincial plan and I can' make phone calls in thr province.

[smp99]

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@Sam2016 wrote:

My phone number starts with 613. And I am in Montreal. 

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@stonechucker wrote:

@smp99, this is incorrect information.

The province wide plan can call any phone number in the province you are currently connected to a tower in.

For example, if you are in Ontario, let's say Toronto, you can call Windsor.  Take that same phone, travel to Montreal, you can call Quebec City.

Your home province is *officially* the only province you can receive calls.  It is also where your plan is taxed.

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Yes - I was confusing myself with receiving - which I know some people have been able to receive calls from whereever in Canada, but that is still unofficial. 

To all of this - I will go on record again, and encourage PM to do away with ProvWide plans and just convert to everyone to CdaWide - so confusing. 

[ShawnC13]

@Sam2016, if you have an Ontario area code but are in Montreal you will need to add a 1 infront of the number you are dialing.  Even within your home province if you are calling a number that is long distance within your province from a landline you would need to add a 1 in front of the number

[stonechucker]

@Sam2016, what area code are you trying to call?

613 is an Ontario based number, so you can call out to Quebec numbers if you're in Montreal as you mentioned in your previous message.

If you're trying to call back to Ottawa (or Ontario), it's now considered a long distance call.

You can try using Hangouts or Fongo to do this, as it seems you're experiencing extactly what is supposed to happen.

[Sam2016]

My phone number starts with 613. And I am in Montreal. 

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@stonechucker wrote:

@smp99, this is incorrect information.

The province wide plan can call any phone number in the province you are currently connected to a tower in.

For example, if you are in Ontario, let's say Toronto, you can call Windsor.  Take that same phone, travel to Montreal, you can call Quebec City.

Your home province is *officially* the only province you can receive calls.  It is also where your plan is taxed.

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[stonechucker]

@smp99, this is incorrect information.

The province wide plan can call any phone number in the province you are currently connected to a tower in.

For example, if you are in Ontario, let's say Toronto, you can call Windsor.  Take that same phone, travel to Montreal, you can call Quebec City.

Your home province is *officially* the only province you can receive calls.  It is also where your plan is taxed.

[smp99]

I will ask since you did not state it.

Is your phone number associated to the province you are currently in? For ProvWide, you can only make calls to area codes that are in the same province as your phone number.

But, I assume that you are in the proper province. Does data/SMS work? Power cycle your phone. If this still does not fix, contact the @CS_Agent with a private message with your account details and problem. 

[stonechucker]

What is the message you're getting?  Are you near a provincial border, and possibly connecting to a tower on the other side?