can't create account for self serve

[kerrybradshaw]

It says that my number is invalid.  and when I call my temporary number, it says that the number is not in service. 

please help. I also need to send a message regarding Port of number with correct info. 

[esjliv]

Hi @kerrybradshaw ,

It does not sound like your activation completed.

Are you porting a number? Or did you get a new one? If your porting one it could take 24 hours to up to a week if it is a land line.

If problems still persist, contact Moderators via private message using this link.

[geopublic · Accepted solution]

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@kerrybradshaw wrote:

It says that my number is invalid.  and when I call my temporary number, it says that the number is not in service. 

please help. I also need to send a message regarding Port of number with correct info. 

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@kerrybradshaw  Once you setup the port the temporary number is no longer valid you need to use the ported number to create your account.. Best to contact PM to get your port going.

To submit a ticket to the Moderator Team, please start a conversation with the Public's virtual assistant, SIMon by clicking  here or the icon (bottom right of your screen).

If you are still having problems contacting Public Mobile then click here. The link  sends you to the private message function and adds the moderator team as recipient for a private message. You just have to enter a title and text in the body of the message describing the problem and post. The message will be received by the moderator team and they will respond to it. You will receive the response in your private message inbox.

Please note that account verification may be required when contacting the Moderator Team 

[gblackma]

@kerrybradshaw try restarting the phone, remove and reinsert the sim card, wait 5 minutes and restart it. If this works go here and create your self service account. https://selfserve.publicmobile.ca/self-registration/ . Once you have done this, contact he moderators and ask them to port your number for you. Type " Port Request " and follow the prompts to get to one.  Give them the name on the account,  number to port and the old providers account number.  There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

Welcome to PM .

[gpixel]

@kerrybradshaw hi contact customer support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message

[kerrybradshaw]

acitvated instore

temporary number given. 

credit card charged 09 july 2020

[kerrybradshaw]

yes it shows public.  i can make outgoing calls, no texts, and no incoming balls. 

[popping]

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@kerrybradshaw wrote:

It says that my number is invalid.  and when I call my temporary number, it says that the number is not in service. 

please help. I also need to send a message regarding Port of number with correct info. 

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Is your phone showing Public Mobile on the notification bar?

If no, your SIM card may not be activated.

[gblackma]

@kerrybradshaw we need a little more information. Did you actvate online? Or instore? If online did you activate with a temporary number or try to port at activation? Was your credit card charged? Thanks. Welcome to PM. Stay safe.