can't activate

[smileagain]

(I already tried to reboot my phone again, but it didn't work)

I subscribed 50% off (20$ for 60gb) and activated on app, but couldn't finish it, and the app shut down.

I got purchase confirmation email but didn't get activate email summary.

What can I do now?

1. can I proceed this tomorrow with the same condition?

2. or can I cancel it and get a full refund?

It's not my fault and I spent so much time on it. I regret trying PM.

Please let me know what you can do for me and what I should do in details.

[hTideGnow]

hi @smileagain 

try reboot the phone and login to app again and see if you can complete the subscription

and if you are activating eSIM, can you double check if the PM  eSIM is already showing up on your Sim Manager or Settings-> Ceulluar?

if yes, then you need to manually enable it

if not, ask PM support agent to help, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage