can't access self service as email is incorrect

[brettphone]

When I signed up the email I gave was misspelled and doesn't exist.  So I cant access the self service.  Is there a way to change my email address on my account?

[Anonymous]

@brettphone 

you have to Contact Customer Support Agent by CS_Agent ,and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.

 and they will change for you,

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[Triguy]

Submit a ticket to a CSA.

Here’s when and how to contact our Customer Support Agents:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[hTideGnow]

@brettphone  If a wrong username (email) is setup on My Account, you have to have PM Customer Support Agent to help to change it.  Simply use Chatbot and do this to get to the ticket open screen:

  Type: forgot log in information

  click "Contact Us"

   click " Click here to submit a ticket"

  you will then directed to another page to open the ticket

After ticket is submitted, make sure to check your Community inbox (top right corner envelope icon) periodically for response from PM

[will13am · Accepted solution]

@brettphone , you can still use the mispelled email to complete the login.  If the particular email address has no current owner, you can create that email and claim it for use.  Alternatively, you can have a CSA change the email address as suggested.  

[t_p]

---

@brettphone wrote:

When I signed up the email I gave was misspelled and doesn't exist.  So I cant access the self service.  Is there a way to change my email address on my account?

---

You need to contact CS:

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Edit: You can check all your email accounts for the welcome message sent by PM after your activation. That would be the correct email address  to use.