can not log in to my account

[molodoi]

when I log in with correct password, I get "Sorry, your login attempt failed. Please try again"

If I try to reset password, I get "ForgotPassword LoginUnsuccessfulUser_LoginDisabled"

account: 10xxxxxxxxxxxx

[Michael77]

@molodoi,

Good to hear.  

[molodoi]

OK - I just have been able to send PM

[molodoi]

now it says that I reached number of messages I can send to Moderator

[CS_Agent]

@molodoi Thank you for reaching out to us and sorry for the trouble with accessing your online account. As you've been advised before, please do send us a private message with your phone# and account# for assistance. Also, I had to edit your post to remove sensitive information as it is not secure to post your account# in the public forum. Thank you! 

[mimmo]

the forgot password function does not work. 

yuo need to conact the mods directly with the request

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number