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can not access account

Mistyblue-11
Great Neighbour / Super Voisin

I am not getting codes on the email or my phone to get into my account or activate my phone

3 REPLIES 3

Humble12
Good Citizen / Bon Citoyen

If you're having difficulty receiving codes for account access or phone activation, follow these steps: check your spam folder, confirm your email and phone number are correct, resend the code if possible, ensure a stable network for SMS, and reach out to customer support if issues continue.

BKNS27
Mayor / Maire

@Mistyblue-11 

Did you just ported over to PM or are you reactiving your exist service?

 

Handy1
Mayor / Maire

@Mistyblue-11  You need the app to activate not website if you used the app and already paid and still can’t get logged in . Contact support to assist 

send  direct  private message to support .

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

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