calls not allowed wile balance is positive

[srlawren]

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@Alex888 wrote:
@kenadianDo you have a limit on texts/calls? If you do, check the main page of your account, does it show you how many minutes you used?

A positive balance is irrelevant, you will not be charged for going over your limit you just stop being able to use your phone.

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@Alex888 guessing this is a bingo.  @kenadian probably assumes (as some have in the past, also incorrectly) that PM offers pay-as-you-go/pay-per-use rates on calling, which they do not.  With some pre-paid plans at other carriers, you can load some funds into your acocunt and then make calls at a $x.xx/min rate which deducts from your balance until zero.  PM is the oppostie, @kenadian :  you have to pre-purchase all services.

[Alex888]

@kenadian Do you have a limit on texts/calls? If you do, check the main page of your account, does it show you how many minutes you used?

A positive balance is irrelevant, you will not be charged for going over your limit you just stop being able to use your phone.

[chrisbasm]

@kenadian  Does your self serve portal show that your plan is active?  What was your renewal date?

[hairbag1]

@kenadian 

Firstly...edit out your personal info as this is a public forum with many eyes. (note the three dots on top right of your post. Click and edit your post)

Secondly...which plan did you subscribe to ? Have you exhausted your calling minutes ?