billing problem

[Marjac]

Hello, I'm using my husbands account because mine has been closed on April 24th when I switched to a different carrier. My name is Marie Beaulieu, email: [email protected], phone 343.463.6007. When I switch carrier on that date, my account was immediateley close and you passed  an amount of $28.25 on my Mastercaard. I don't understand since this was a prepaid plan. Please help. I don't have my account number since you close the account

.

Thanks, 

Marie Beaulieu

[hTideGnow]

hi @Marjac 

i am not sure if you ported the account too late.  If you ported the account on the first day of the new cycle, then yes, PM will still charge you for that cycle. 

but please discuss with PM support agent directly

 you can submit ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage