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billing issue. March billing does not reflect updated plan.

yaotan
Great Neighbour / Super Voisin

switched $34.00 plan in February to take effect on 25March 2024.  plans updated on 25March to $34.00 but credit card charge did not reflect the change and was charge $45.20

please update the new payment plan

1 REPLY 1


@yaotan wrote:

switched $34.00 plan in February to take effect on 25March 2024.  plans updated on 25March to $34.00 but credit card charge did not reflect the change and was charge $45.20

please update the new payment plan


There has a been a long time issue when changing to a less expensive plan for the system to look for a payment for the original higher priced plan.  Is there an extra $5 in your Public Mobile account's available balance?

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