bill issue

[twalters]

I have some billing issues I was wondering if someone can help

[iliketotalk]

@twalters hi any billing issues need to be resolved by 

 opening a ticket through Simon to speak to a customer service agent they will help you  update  

 Click here if you have issues using Simon , try to pm them here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 you will get a response from them in your community envelope we may be able to help here if you can tell us the issue

[hairbag1]

Top of this page, click Get Help / Chat with Simon to start process of CSA assistance.

Watch the envelop icon on top right side of page will be highlighted when they respond.

[softech · Accepted solution]

@twalters   

This is an open forum.  Please update your post to remove the phone number for your own protection.  Just go back to your post, click on the down arrow and click on Edit Message and you can remove the phone number

sorry, PM support won't call you back for support, you need to open ticket with them.

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there