being billed for more than my plan

[KlausBitter]

Hi, my plan is $120 per 90 days, but I am being charged $246 each 90 days. How do I go about stopping future overpayment and getting a refund for past overpayment?

[srlawren]

---

wrote:

Perhaps provide us a screenshot of your PM charges and we can take a closer look.

---

@KlausBitter if you do this, please be sure to black out (or crop out) your name and account number, since both are visible at the top of all the Self-Serve pages (including Transaction History page).

[Acekiller]

Perhaps provide us a screenshot of your PM charges and we can take a closer look.

[srlawren]

@KlausBitter did you see a charge for $246 on your credit card?  I'm betting you're looking at the (admittedly confusing) transcation history in your self-serve and misundertsanding what you have been charged.  Please have a look here where it break it all down:  https://productioncommunity.publicmobile.ca/t5/Announcements/Public-Mobile-Website-Changes/m-p/18323...

[KlausBitter]

Thanks,

I sent a private message.

[mimmo]

---

wrote:

---

wrote:

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].

---

As per this reply in a recent discussion, the official moderator hours (in Eastern Time) are

- Monday to Friday 9am to 9pm

- Saturday and Sunday 9am to 7pm

---

@Jorno Updated my macro thaniks

[Jorno]

---

wrote:

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].

---

As per this reply in a recent discussion, the official moderator hours (in Eastern Time) are

- Monday to Friday 9am to 9pm

- Saturday and Sunday 9am to 7pm

[NDesai]

---

@computergeek541wrote:

$246 just happens to be the exact amount that is charged for the 2016 Fall Promo plan before taking into account the 3 choice "discount" and Fall promo discount which is listed in the payment histories as $126.

The Fall Promo discount gets applied as a payment according to the billing system, bringing the price down to $120 for the customer.  I wonder if that's what we're seeing in this situation.

---

That is what i thought. The system has not yet charged twice with Auto or Manual pay. 

[computergeek541]

$246 just happens to be the exact amount that is charged for the 2016 Fall Promo plan before taking into account the 3 choice "discount" and Fall promo discount which is listed in the payment histories as $126.

The Fall Promo discount gets applied as a payment according to the billing system, bringing the price down to $120 for the customer.  I wonder if that's what we're seeing in this situation.

[NDesai]

@KlausBitter Are you sure you are being charged $246 while you are on a $120 plan? I have never heard of this before. I am interested to take a look at the screenshot of the Payment History from your PM self-serve account. 

[mimmo]

As this is an account related issue you need to contact the mods.

How can you get help with your account, activation, or service?

• Please contact the Community Moderator Team to get gelp with you account.
• They are Public Mobile support employees who can help with your issue (More details).
• Click here to send them a private message.

In your message please include:

• PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

• Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

• Office Hours: Mon-Thursday 9am to 9pm, and Friday, Saturday, and Sunday from 9am to 7:30pm [Totonto Time].
• Messages are replied to during business hours and in the order they are received
• Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
• There is no need to send multiple messages.

Additional Useful Information:

• Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile