autopay not working service cut off
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11-11-2017 07:11 PM - edited 01-05-2022 03:34 AM
Hi all sent a message to the mods but they dont seem to be responding (hasn't been super long yet). Would like to get service restored asap. Anyways my autopay didn't work, account has been suspended and have no services at all.
Can anybody advise on what to do?
Thanks.
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11-12-2017 08:44 PM
Yes, thank you @wetcoaster. 🙂
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11-12-2017 07:12 PM
If you've lost service since your renewal date and your CC is good, then you've hit an auto-pay snag that has affected some people. The mods will be able to get your account sorted out.
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11-12-2017 07:08 PM
Is this an issue from Public Mobile's side? I've had the same thing happen and I know the credit card is still good. (Mods contacted.) Seeing a few messages to this effect?
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11-12-2017 03:39 PM
@Michael77 wrote:The mods can be contacted today from 9am (EDT) to 7:30pm (EDT).
Just to clarify your statement: You can send them a private message any time, they just answer them during their office hours on a first come first serve basis...
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11-12-2017 09:23 AM
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11-12-2017 09:10 AM
okay thanks already contacted last night still havent heard
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11-12-2017 08:52 AM - edited 11-12-2017 08:54 AM
The mods can be contacted today from 9am (EDT) to 7:30pm (EDT).
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11-11-2017 10:55 PM
yea already contacted them.. hopefully here asap tommorow morning
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11-11-2017 07:42 PM
The moderator team is done for the day. It will have to wait until tomorrow.
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11-11-2017 07:20 PM
I believe you can manually pay for it on your self-serve account while the mods are sorting out the auto pay problem
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11-11-2017 07:20 PM
Is your account showing suspended in self-serve? If so, you can make a one-time payment to reactivate your service. Otherwise the moderators will get back to you ASAP, possibly by tomorrow morning as they have likely wrapped things up for the day.