@yx1997 - you had this issue on last renewal? Or about a month ago is seems about not being able to use data outside. That tells me you may have never able to have used data yet?
https://productioncommunity.publicmobile.ca/t5/Get-Support/question/td-p/943467
OR, 250 mb is not a lot of data if you are a user of data often. So, are you sure you are not running out? If after you refresh your My Account and still see data remaining try a reset of your device's network settings.
Perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.
Iphone:
To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.
Your iPhone will reset network settings and restart itself.
android:
Find and tap Settings > System > Advanced > Reset options > Reset network settings.
If that doesn't work check your APN settings. For Android phones try editing to this.
https://www.publicmobile.ca/en/on/get-help/articles/what-you-should-do-after-activating
https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone
What is your model of phone, this may help to know for troubleshooting.
