@johnjohn1945-- wrote:
I'm locked out of my app. how do I get back in?
Hello @johnjohn1945--
First, if you're using an Android phone, go into Settings, Apps and find the Public Mobile app. Clear the cache and history and then reboot the phone and try again. If this works, great! If it's an Apple phone, you could delete the app restart the phone and redownload it and try again. Sometimes it's issues with caches.
If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
A Customer Service Agent will reply to your community inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.
