@Lucia2 wrote:
I have activated my SIM card, and can log into my account but my phone does not work, I am now disconnected from my previous provider and have no PUBLIC mobile either ..HELP
@Lucia2
If you have activated a new account and transferred over from another provider, note :
- Cell ports can take 2-3 hours. Use the previous provider's SIM card to receive the porting transfer text for approval to port to port over to Public Mobile and to receive calls from until port is complete.
- Landline/voip ports can take 3+ days. Expect a mix of services on the landline and Public Mobile SIM card until port is complete.
Did you cancel your previous provider's services before the porting was complete? If so, you will need to reactivate with the previous provider to allow to port the number over to Public Mobile. Some exceptions to this rule is if the previous provider was either Telus or Koodo (as Telus owns both Koodo and Public Mobile).
If still issues, submit a ticket with Public Mobile representatives (CSA) for help with porting and/or issues with new activations; click this link: to request the transfer of your number over to Public Mobile.
See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
