activation payment failure

[JackC44]

Dear agent,

I have followed your instruction of creating a new account with a new email address, but is still shows that the payment is unsuccessful. Here is the notification and it says that there is account configuration error, so it cannot be the problem of my bank card. Would you help me to figure it out?

Regards,

Jack Chen

[JackC44]

I have tried fido before but thats sooo expensive, so I want to make another try this time. recommended by my friend

[JackC44]

yes I have already sent a message to the CS agent but no response yet. Appreciate that

[hairbag1]

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@JackC44 wrote:

yea it seems like everything is fine and I could make any payment with these cards at other places, id better contact an agent then, appreciate that

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Not a great start to your Public Mobile service...but welcome aboard. Generally; it's a very reliable and economical cell service with basic talk/text/data features. (One would expect the payment process to be bullet-proof by now )  🤔

[JackC44]

yea it seems like everything is fine and I could make any payment with these cards at other places, id better contact an agent then, appreciate that

[Chalupa_Batman]

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@JackC44 wrote:

Dear agent,

I have followed your instruction of creating a new account with a new email address, but is still shows that the payment is unsuccessful. Here is the notification and it says that there is account configuration error, so it cannot be the problem of my bank card. Would you help me to figure it out?

Regards,

Jack Chen

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The worse part about that pop up....  the link brings you to the extremely faulty chatbot which will not help you in any way. Public Mobile really needs to fix that link to create a direct private message. Furthermore, please use @BKNS27 direct link to contact a CS Agent to help resolve the account issues. They will reply here.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[JackC44]

appreciate that

[JackC44]

yes everything has been double checked very carefully, id better ask for help from an agent

[hairbag1]

@JackC44 

sounds like you've done everything correctly....use the link the other guy provided and dm Customer Support to ask for their help now. Maybe you've tried and failed so often that Public Mobile smells something fishy. 

[JackC44]

yes, I have tried many times with any of the web or incognito web or app. And I have used another account to ask for the resolution with another agent, she says that I can try to create a new account with a new email to make another try, but it still does not work with 3 VISA debit or credit cards issued by Canadian banks.

[BKNS27]

@JackC44 

Clear the cache on the PM app and reboot your phone.

If that didn’t work then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[hairbag1]

@JackC44 

for successful activation, you must complete the process by downloading the mobile app to your cell to finish paying and activating. Did you do that ?

added...

You used a valid Cdn Visa /Mastercard debit or credit card...right ?