activation failed credit card charged

[mskrobek]

Hi 

I was wondering if someone can help me. My activation failed but my credit card was charged. Looks like this has happened before to some people.

Thanks

Matthew

[mskrobek · Accepted solution]

Hi @Shazia_K. I've PMed you. Thanks for your help.

[Shazia_K]

Hello @mskrobek, 

I'm sorry about this, 

Can you please send me a private message with

-Public Mobile SIM card #

-The phone # you are porting

-Account # with your old provider

Thanks,

Shazia

[mskrobek]

Hello,

So today I finally lost my TELUS service, which gave me hope thinking that perhaps the port had worked. However it has been almost 12 hours since I received an email from TELUS saying they had cancelled my service and still nothing on my new SIM. I was wondering if someone could help me out with this. @Mary_M, I've alreay messaged you about it, but if anyone else has any ideas, I'd be open to hearing them.

Thanks

Matthew

[Mary_M]

Hey @mskrobek

Welcome to our community!

Sorry to hear that you've been off to a rough start - rest assured that I have escalated the port to our Tier 3 team which will have it completed within the next 72 hours. 

I have also sent you a private message with more details, kindly view it 🙂

Respectfully,

Mary

[Luddite]

You'll need some patience as coverage is currently: Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST).

Turn on email notification of private messages to receive the earliest alert. If not familiar with that feature, it's described here: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

[mskrobek]

Ok done! 

[mimmo]

best bet is to private a mod  @Shazia_K with your number, sim card number and a screenshot of your creditcard statement.  

they will et you going in no time,

[mskrobek]

I inserted sim into my phone and I think it is reading it, I'm not sure, but it says "Emergency calls only" When I did my activation I got a pin text message on my old phone. Not sure if that means anything.

[NDesai]

Yes, this happens from time to time. Insert the sim into your phone and see if you get any signal.