activating an account

[GraceAnn06]

Koodo has transferred my number and I am still not activated by Public Mobile.  Not sure of next steps or how long this process should take.

[Handy1]

@GraceAnn06  Have you put thenPM SIM card in phone and rebooted the device ?? You’re not connecting at all ?? And is your Koodo pre paid like PM or post paid ?? If pre paid you need help of support to transfer after activating with temp PM number 

send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

if it’s Koodo post paid I’ll send you the porting team number for update or they can re trigger the lift request for you 

[hTideGnow]

HI @GraceAnn06 

you fully activated your PM account using the app?

your Koodo sim is no longer working after you activated PM account?

your PM sim card is not not connected to PM network and not able to even make outbound calls? if that is the case, you just need to have agent to refresh your account.   please submit a ticket with CS Agent here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437