activate website down

[foxtrot16m]

i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

[CannonFodder]

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@darlicious wrote:

@Alyssalovesugly  What browser are you using? Which other ones have you tried? Normally chrome and firefox work best. Use secret/incognito mode.

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That, and what device are you trying to do this on? I sincerely HOPE you're NOT trying this on, for instance, Great Grandma's 10+ yr. old PC, running WindowsXP......

[Alyssalovesugly]

I have tried on literally every browser; Chrome, Firefox, Safari....all give me the blank white screen. Cache/downloads/browsing all clear. 

[darlicious]

@Alyssalovesugly  I just tried with chrome and got the blank page. Firefox was fine earlier when i tried it.

[CannonFodder]

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@Alyssalovesugly wrote:

this does nothing! VERY dissappointed 

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Assuming you're also talking about the topic of this thread(edit - ninja'd yet again!), I suggest you try some of the advice given earlier..... I JUST tried it with Firefox, and it worked fine here, although it wasn't working with FF when I tried it earlier.

[darlicious]

@Alyssalovesugly  What browser are you using? Which other ones have you tried? Normally chrome and firefox work best. Use secret/incognito mode.

[dabr]

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@Alyssalovesugly wrote:

this does nothing! VERY dissappointed 

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@Alyssalovesugly   What does nothing?  Can you elaborate what you tried and what your issue is?   With a few more details someone here might be able to help you a little better.

[Alyssalovesugly]

Yes I am attempting to activate a sim card on behalf of my great grandmother who is 81 years old. I have cleared my cache, deleted browsing history, tried other browsers but I still just get the white blank page when I try to load this page for activation: https://activate.publicmobile.ca/

[darlicious]

@Alyssalovesugly  Are you experiencing the same issue?

[Alyssalovesugly]

this does nothing! VERY dissappointed 

[CannonFodder]

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@darlicious wrote:

@foxtrot16m 

I just went to get started....activate SIM....it went straight to the activation page. Do you have a different computer you can Use?

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I just tried that in Firefox, and got the blank, white page. Then I tried using Chrome, using Incognito mode, and got the same blank, white page. Then I closed Chrome's Incognito window, cleared the history, in Chrome's regular, non-Incognito mode, and tried again, and it went straight to the activation page.

As for this, "but every so often instead of a blank page i get a page saying "the darkfires terrorist network has hacked this, paypal $10,000 to lwhite@nrw.ca to unlock it", @foxtrot16m  methinks you need to do a virus scan, and/or malware scans on that computer.

[darlicious]

@foxtrot16m 

I just went to get started....activate SIM....it went straight to the activation page. Do you have a different computer you can Use?

[foxtrot16m]

tried that and as i said guy at store tried too so his computer always works but not now

[Triguy]

Try clearing your cache and cookies then reboot.  Also try another browser.

[gblackma]

@foxtrot16m  a PM  customer service rep is known as a moderator and can only be contacted through Autobot Simon, or via private message.  This whiteboard has been happening intermittently lately. So contact the moderators directly through private message here https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And point this out to them.

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@foxtrot16m wrote:

i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

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[foxtrot16m]

the guy at the store was trying around 10am the site was down in the store

i have been trying since i got home using those sugestions with no luck but every so often instead of a blank page i get a page saying "the darkfires terrorist network has hacked this, paypal $10,000 to lwhite@nrw.ca to unlock it

[Staliger]

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@foxtrot16m wrote:

i ahve been trying to activate my sim card all day but https://activate.publicmobile.ca/ wont work the site is down

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@foxtrot16m can you try incognito mode/another browser or device? If doesn't work, wait a little bit and try again.