activate new sim card with a wrong email.

[lazimian]

I activate a new sim card with the wrong email. I don't have access to that email. how cancel the account and reactive the sim card again?

[lazimian]

Thank you!

[softech · Accepted solution]

@lazimian if the activation went successfully, no need to cancel. Just open ticket with PM support to have them change the email address used on My Account 

  Please open ticket with then using Forgot Password type of ticket

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437