09-08-2016 09:05 PM - edited 01-04-2022 03:13 PM
the phone and the sim card didn't mactch any more(aftre 6 months working),no body couldn't solve it,so I ordered a new sim card.
do I have to do all the activation steps?beacuse i have an account with public mobile already
thank you
Solved! Go to Solution.
09-09-2016 04:24 PM - last edited on 09-09-2016 04:29 PM by Mary_M
hi this is mu number:***********
and the sim card number***************
and i had another public sim card,that has the same problem.the simcards works in other phones
thank you
09-09-2016 09:30 AM
Hey @hossein
Thank you for reaching out to us!
Would you mind sending me your phone number & SIM card number by private message ?
I'll take a look at your account and figure this out for you.
Mary
09-08-2016 09:51 PM
i've rebooted it.didn't work.
thank you
09-08-2016 09:30 PM
I orderd a ew sim card.it works with another phone,but not working still with mygalaxy s 6 edge.
thank you
09-08-2016 09:29 PM
09-08-2016 09:27 PM
thank you.the problem didn'n solved.the phone is not working whith the new sim card.
other company's sim card matches with this phone.but just it's not working with public.
09-08-2016 09:17 PM
top right click My Account and login
- Plans and Add ons
- Change Sim Card
09-08-2016 09:15 PM
could tou please tell me where is the self service portal?
09-08-2016 09:08 PM
When you receive your sim card you can manually change the sim card info in the self serve portal. It's pretty easy and straight forward.