account

[Ezra]

my brother has an account with public mobile, he just doesn't remember his user email or password. he has set it to autopay and his credit card will expire soon so he would like to change that on his account to his new credit card but he just cant log in... can you help us please? i can give his phone number yet if you could contact him for a new log in method or to help him recover his profile????? through sms or something.

[HALIMACS]

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@Ezra wrote:

my brother has an account with public mobile, he just doesn't remember his user email or password. he has set it to autopay and his credit card will expire soon so he would like to change that on his account to his new credit card but he just cant log in... can you help us please? i can give his phone number yet if you could contact him for a new log in method or to help him recover his profile????? through sms or something.

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Hi @Ezra 

Good on you for helping your brother.   Just so you're aware, you're chatting with other users of Public Mobile here on this site, not Public Mobile staff.

Your brother should create a Community account and place a service ticket by using the methods aforementioned.

Then, once he has regained access to his self-serve account, here's how he changes his credit card information:

1. login to his self-serve
2. click payment
3. click manage my card on bottom left side (see picture below):

[esjliv · Accepted solution]

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@Ezra wrote:

my brother has an account with public mobile, he just doesn't remember his user email or password. he has set it to autopay and his credit card will expire soon so he would like to change that on his account to his new credit card but he just cant log in... can you help us please? i can give his phone number yet if you could contact him for a new log in method or to help him recover his profile????? through sms or something.

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@Ezra 

Private message the Customer Support Team here  to start a ticket for help:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[walker1]

@Ezra 

Since he doesn't remember the email address and password he set up, he should probably send a private message to CS_Agent for help with that problem 😉

The CSA will be able to update the credit card information on file for that account and reset the login information at the same time.  Good luck.

[Anonymous]

@Ezra 

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck..