account setup and taxes

[ykrunner]

I'm based in Yellowknife, NT and am trying to set up a new account.  I'm transferring a number, and it wants to charge me 12% tax, but I should onlybe paying 5% for the NT.  Any thoughts on this?

[computergeek541]

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@ykrunner wrote:

I'm based in Yellowknife, NT and am trying to set up a new account.  I'm transferring a number, and it wants to charge me 12% tax, but I should onlybe paying 5% for the NT.  Any thoughts on this?

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Taxation rate is based on the province that the phone number is from.  You are correct that there is no provincial/territorial element to sales tax there.   If the phone number is also from the NWT, this is a mistake on the Public Mobile end. Only the moderators can help you with this, and would possibly have to issue a credit or refund to compensate for the mistake.  In addition, if this is a consistent error, Public Mobile would have to get the sales tax rate corrected for the future.

Moderators can be contact by clicking:  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Lieux]

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@ykrunner wrote:

yes, from NT, I also live in NT.

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Ok so I don't know why...wait few minutes and other customers will give you probably the reason why...

You clicked on the solution with my message per inadvertence probably...you can change that click on the 3 dots right up in my message..

[ykrunner]

yes, from NT, I also live in NT.

[Lieux]

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@ykrunner wrote:

I was picking a plan, looking at getting a 90 day plan for $135, and tax in this is showing a $16.20, should be more like $6.75 for the Northwest Territores.

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I try to understand..Is your number from NT?

[ykrunner]

I was picking a plan, looking at getting a 90 day plan for $135, and tax in this is showing a $16.20, should be more like $6.75 for the Northwest Territores.

[Lieux]

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@ykrunner wrote:

I'm based in Yellowknife, NT and am trying to set up a new account.  I'm transferring a number, and it wants to charge me 12% tax, but I should onlybe paying 5% for the NT.  Any thoughts on this?

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Why do you say it want to charge you 12%? Where can you see that?