account locked out

[para1v]

Hi 

I have two PM accounts , one of the accounts is locked out , unable to get support 

I need a way to unlock the account.

please help me

[para1v]

I supmited to agent still no response

[hTideGnow]

HI @para1v 

PM has some cache issue.  If you were using the PM app, try using the browser

if you were using browser, then use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437  

[will13am]

@para1v , you may be able to bypass the lock out by using another browser and incognito mode.  Give that a try.