account disabled

[ddman39]

Hi, I just set up my account like 5 minutes ago and my self serve says its disabled?? Is there someone who can help? Thank you.

[computergeek541]

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@pkaraa wrote:

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@ddman39 wrote:

Hi, I just set up my account like 5 minutes ago and my self serve says its disabled?? Is there someone who can help? Thank you.

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So account is setup, now choose the plan and pay for it. Check Email to activate the plan.

Reboot the phone and check the services. 

If still disabled, contact Support agents as suggested above.

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There isn't any way to setup an account with first choosing a plan and already paying for it. No account is created until all that has been completed.

[pkaraa]

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@ddman39 wrote:

Hi, I just set up my account like 5 minutes ago and my self serve says its disabled?? Is there someone who can help? Thank you.

---

So account is setup, now choose the plan and pay for it. Check Email to activate the plan.

Reboot the phone and check the services. 

If still disabled, contact Support agents as suggested above.

[Zyl]

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@ddman39 wrote:

Hi, I just set up my account like 5 minutes ago and my self serve says its disabled?? Is there someone who can help? Thank you.

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Did you receive the welcome text from Public Mobile (or Koodo) confirming to you that your account is set up?  And also are you able to receive/send calls/text from/to others using Public Mobile?  Try to test your account to see if it works. 

If it works, then it might be coinciding with the debiting of your first payment and should reset once your first payment is taken.  If the account doesn't work, then send a Private Message to the customer service of Public Mobile with "CS_Agent" in the "To" field to have them look into your account. 

Hope this helps.  

[esjliv]

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@ddman39 wrote:

Hi, I just set up my account like 5 minutes ago and my self serve says its disabled?? Is there someone who can help? Thank you.

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@ddman39  - did you complete the activation of the Public Mobile SIM card and get charged for the activation?

Are your services working?

[softech]

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@ddman39 wrote:

Hi, I just set up my account like 5 minutes ago and my self serve says its disabled?? Is there someone who can help? Thank you.

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Is your phone working?

You just setup Self-Serve? Did you got the text to validate the phone number?  I think  you will also get an email and you need to click to activate,  did you check the email?

[Anonymous]

@ddman39 

i suggest you close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

or try it for a different Browser and open incognito mode,

how to open Browser incognito mode visit Here link,

how to clear cache and cookies and History visit Here link,

and use a Browser from your computer,is better

use Browser microsoft edge or chrome latest version
and just make sure your Browser is up to date update
sometime is the Browser is not update is give a issue.

how to update your Browser visit Here link, 

and Restart your computer, is will help a lot,

and try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by Submit a Ticket,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent, Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
  Click here to submit a ticket↗↗.

• or you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck....