accessing my account

[sue-s]

Is anyone else having a problem getting into their account?  I keep getting a service error.

[Bubbles]

Yes I’m having same issue and cannot receive text

[irisxiaolu]

Totally agree, it would be much easier if it is available on the self serve.

[stonechucker]

@Anonymous, Public Mobile will issue an invoice for a period, but it must be requested via the Moderator_Team by private message.

Subscriber must ask for the specific period to be invoiced and will have to repeatedly ask for this during the length of the service here.

It's become such an ask, I do not know why it isn't already added as a standard download from Self Serve.

[tehowennathe]

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@Anonymous wrote:

@wooz , what do you mean by December invoice?   Public Mobile does not issue invoices.  

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Some businesses will use PM as their phone service. Employee pays and employer will reimburse them. That's possible what they mean.

[Oana_S · Accepted solution]

Hello @sue-s

         @Sharry19

There have been some issues with the Public Mobile site. Work is in progress, you may find that it will come back soon.

Best regards

[Sharry19]

@sue-s sometimes there is technical issue from PM side you can always check after some time, it may work.

[Anonymous]

@wooz , what do you mean by December invoice?   Public Mobile does not issue invoices.  

[RobertQc]

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@wooz wrote:

still waiting for my Dec invoice

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@wooz  Did you request it? You have to message the moderator team and ask for it, then it takes up to 30 days.

[wooz]

still waiting for my Dec invoice

[RobertQc]

Not working for me either now.

We should all try again in an hour. 

[Lieux]

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@sue-s wrote:

Is anyone else having a problem getting into their account?  I keep getting a service error.

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I have the same problem...new page of error ..never seen...

[RobertQc]

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@sue-s wrote:

Is anyone else having a problem getting into their account?  I keep getting a service error.

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@sue-s  Mine is fine. Try another browser / clear your cache.Sometimes self serve has issues and is almost always fixed within 1 hour. If it still happens in 1 hour report back here