@ Wrongly Charged

[Sean06]

Hello.

We left Public Mobile (or so we thought) on June 12.  However, I got a credit card charge on July 23, and am tryjng to resolve why.

We actually had two accounts: one seemed to get canceled, and one seems to still be active, as I can still log in.

Thanks.

[softech]

@Sean06 how you "left" PM? If you ported out your numbers, both were able to receive incoming calls on the nee sim cards?  From what you described, the porting of one of the two numbers could be "stuck".  Please use the account you can still login to open a ticket with PM CS agent for further assistance 

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Ticket", click "Contact Us"  then choose a topic, click "Login", finally click "Click here to submit a ticket ↗" 
    (if unable to receive 2FA via SMS when login, click "Didn't Receive code" or "Resend Code"
                then choose "Send email" or "Send Voice Message" to get 2FA via email or voicemail)
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there