@softech wrote:
@Jillian20
There is a number to call to talk to live support and provide them the correct info. They can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed
Have you ever called the porting number? The first thing the system asks for is the phone number port that needs follow up. If the number port is not stuck, you will be told to enter another number. You don't get to a human unless your number is in the stuck port database. In progress transfers are also not in the database. The CSA team might be able to do something to but even what they can do is likely limited because a port involves two carrier brands.
