Wrong payment

[MrJames]

I thought I was paying for my subscription, but I ended up paying for a new one. I’m wondering how I go about getting a refund

[Handy1]

@MrJames  First check your CC is one charge just pending and the other has posted ? If both have posted then you need to verify with support for refund / credit 

you can use the orange chat bubble bottom right of screen  or send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

   After submitting ticket keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Socrates8567]

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@MrJames wrote:

I thought I was paying for my subscription, but I ended up paying for a new one. I’m wondering how I go about getting a refund

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It's best to reach out to customer service by clicking on the chat button at the bottom right corner. Some have mentioned it doesn't always work. So here's the direct link just in case.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437