Wrong email address

[Antoineroberto]

I need help, when I registered I think I put the wrong email address, now I can't change my plan!! Please help me!!

[Timer]

@Antoineroberto 

contact PM support team by CS_Agent  to change email and set new password,

and change the community email address by yourself  My settings - Community (publicmobile.ca)

to keep all accounts for same email for rewards,

[Meow · Accepted solution]

Only agent can change your account email.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[computergeek541]

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@Antoineroberto wrote:

I need help, when I registered I think I put the wrong email address, now I can't change my plan!! Please help me!!

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To change the e-mail address for your Self Serve account, go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "change self serve e-mail address" in the chatbot window.