Wrong email address entered at setup and password is not known

[Bankerbill]

  Set up an account for a friend in September 2017 and somehow maybe entered the wrong email address.  Her credit expiry date was changed on her Visa and we are unable to get into her account to amend the date.  

  Her 90 day prepay is due now and unable to pay.  

  Question:  how do we change her account to the right email address and set up a new password and then we can amend her credit card.

  Thanks

  Bill 

[Bankerbill]

Yes, everything was done and thank you for your help.

[wetcoaster]

You need to reach out to the moderator team - they are PM employees and can help with account issues. Working on a first come, first serve basis, they will get back to you as soon a they can after they get back to office tomorrow morning.

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, phone number, detailed problem description.

More information on contacting the mods: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

[wirelessfriend]

Sounds like you should contact the moderator team https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437

[mimmo]

you need to send the moderators a private message with as many deatils about the account. they will reset teh password and email for you.

Contact the Moderator_Team by clicking here.

In your message include:
- account email address , pin number if possible
- PM phone number
- explanation of what is happening or a link to this thread
- if its a porting issue include your sim number, old account name and account number

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@Bankerbill wrote:

  Set up an account for a friend in September 2017 and somehow maybe entered the wrong email address.  Her credit expiry date was changed on her Visa and we are unable to get into her account to amend the date.  

  Her 90 day prepay is due now and unable to pay.  

  Question:  how do we change her account to the right email address and set up a new password and then we can amend her credit card.

  Thanks

  Bill 

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