12-23-2019 01:52 PM - edited 01-05-2022 10:06 AM
I topped up with $28 then $19 the next day forgetting the details of my plan and now it says my balance is only $7! I don't know what is wrong! I need help please I don't want to spend more money and time on this!
12-23-2019 03:34 PM
Payment history will show each transaction made and allow the right amount to be added to available funds, when needed. Autopay will earn a 2.00 reward monthly and you will not have to add funds.
12-23-2019 02:22 PM
@Kelsipeira wrote:I topped up with $28 then $19 the next day forgetting the details of my plan and now it says my balance is only $7! I don't know what is wrong! I need help please I don't want to spend more money and time on this!
@Kelsipeira That means that your plan renewed after your top-ups and you have a credit of $7 in your account to be used on your next renewal.
12-23-2019 02:11 PM
In your online account, 3rd tab PAYMENT, there is an option to see Payment History. There, u can see details of dates and amounts of payment/deduction with decriptions.
12-23-2019 02:05 PM
@Kelsipeira wrote:I topped up with $28 then $19 the next day forgetting the details of my plan and now it says my balance is only $7! I don't know what is wrong! I need help please I don't want to spend more money and time on this!
@Kelsipeira...looks like your $40 plan just renewed and you have a $7 balance towards next renewal or purchase of add-ons. Sound about right ?
12-23-2019 01:57 PM
@Kelsipeira , what plan are you on? If I had to guess you have the $40 plan. The two top ups add up to $47. Take away $40 for renewal and you are left with $7 in the account. Please take a closer look at your payment history. You should see line items for each credit and debit.