@MimiF
are you porting in a number from another provider?
it is actually best to use account number of the old provider instead of IMEI. There is a number to call to talk to live support and provide them the correct account number or IMEI. Then, they can re-trigger the porting process. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them in the morning and they will sort it out for you
But if you are unable to reach someone from the live support with the phone number I sent you, you can also message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**After opening the ticket, please monitor your community inbox (envelope icon on the top right), the customer support agent will get back to you in sending a message there.
